TERMS OF BUSINESS AGREEMENT

This is the REALLY HONEST Terms of Business Agreement. It sets out the basis on which we provide our insurance broking services to you, and what we need from you to ensure your insurance requirements are met properly.

When you purchase insurance through us, you will be sent a copy of these terms by email.

REALLY HONEST is a trading style of Fuelled Group Ltd (company registration number 10883086), registered at 1 George House, Chequers Close, Malvern, WR14 1GP.

Our company is authorised and regulated by the Financial Conduct Authority to transact general insurance under the reference number 810317.

You are able to check our status and permissions at any time by visiting www.fca.org.uk or by calling 0800 111 6768. Or, just take our word for it.

As an independent intermediary, we act on your behalf to provide advice and arrange your insurance. However, we also act as a Coverholder for certain insurers.

This means that for some products, we have been granted delegated authority to bind cover and issue documentation on the insurer's behalf. When we perform these specific functions, we are acting as the agent of the insurer as well as as your agent. We maintain robust internal controls to manage any potential conflicts of interest arising from these different roles.

In providing our Services we will assess your demands and needs and use our reasonable experience and judgement in recommending an insurance product that meets your requirements.

If you choose to proceed with our recommendations, we will place the insurance you have chosen with your chosen insurers and issue the policy documentation to you promptly.

We usually receive a set commission percentage from the insurer. We charge a professional fee for our ongoing advisory and management services. This fee is tiered based on premium size and will be clearly itemised on your quote documents.

Settlement: Payment is due within 14 days of invoice. We accept payment by BACS. We reserve the right to offset any credits on your account against amounts you owe us.

If you opt to pay via a finance provider, this is a separate contract between yourself and the provider. If you default, the provider may instruct the insurer to cancel your policy to recover arrears, and you may be liable for their costs.

Client Money: We usually hold your premium as an agent of the insurer (Risk Transfer). This means once you pay us, the insurer treats the premium as paid.

Non-Payment: Failure to pay your premium by the due date may lead to immediate cancellation of your cover by us or the insurer. Our fees and commission are non-refundable.

Neither party is liable for failing to meet obligations due to causes beyond their reasonable control.

You must provide a "fair presentation of risk" to us and your insurers. This means you must:

Disclose everything: Tell us every material fact you know, or ought to know, that would influence an insurer's decision.

Be Accurate: Ensure all facts are substantially correct and all beliefs or expectations are given in good faith.

Be Clear: Provide information in a way that is reasonably clear and accessible.

This duty applies before your policy starts, at renewal, and whenever you request a change. If you fail to do this, the insurer may void your policy, refuse to pay a claim, or reduce the amount they pay. We are not liable for any loss you suffer if you fail to meet this duty.

You must notify us immediately of any incident that may result in a claim, regardless of whether you believe you are liable. All policies have strict notification deadlines; failure to comply may invalidate your cover.

Action: Pass all claim-related correspondence to us immediately without acknowledging it yourself.

Exception: If you receive a claim notice via the MOJ Portal, you must acknowledge it to the solicitor within 24 hours before passing it to us.

You must comply strictly with any warranties or subjectivities in your policy. Failure to do so may entitle the insurer to terminate your contract or deny cover. If you cannot comply with a specific requirement, you must tell us immediately.

Whilst our wish is to retain the business and goodwill of our clients, you or we may terminate the services by giving one month notice in writing. In the event our services are terminated by you, we will be entitled to receive any and all fees or brokerage payable (whether or not the same have been received by us) in relation to contracts placed by us.

Your policy document will confirm if the insurer allows a partial premium refund. If your policy is cancelled due to non-payment, you remain liable for any outstanding fees or finance arrears.

We are a Data Controller and will process your personal data in accordance with our Privacy Policy. We use your information to assess your insurance needs, provide recommendations, and meet our regulatory obligations.

We only disclose your data to third parties, such as insurers or other intermediaries, as necessary to arrange your insurance. You may request a copy of the information we hold about you at any time. suffer if you fail to meet this duty.

In the unlikely event that you need to make a complaint, please do so by email to: Steven Darrah (CEO), Fuelled Group Ltd, steve@reallyhonest.co.

We aim to respond in full to your complaint within 7 working days, with a final response and resolution to your complaint within 8 weeks. In the event that your complaint relates to a third party associated with our organisation, we will act as a complaints handler and will keep you informed during the process.

If you are unhappy with our final response, you may refer the matter to the Financial Ombudsman Service (FOS) at www.financial-ombudsman.org.uk or 0800 023 4567

This agreement is governed by the laws of England and Wales. Both parties agree that the courts of England and Wales have exclusive jurisdiction to settle any disputes.

We have obtained insurance cover in respect of our own legal liability as an intermediary. Our total liability to you for any losses arising under or in connection with our services (whether in contract, tort, breach of statutory duty or otherwise) shall not exceed £1,250,000.

We will not be liable for:

• Any loss of profit, revenue, goodwill, or anticipated savings.
• Any indirect or consequential loss.
• Any claims relating to COVID-19 or its mutations.

Nothing in this agreement limits our liability for fraud, or for death or personal injury caused by our negligence.

We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation if we cannot meet our obligations. Further information is available at www.fscs.org.uk.

Whilst we endeavor to place business with insurers of adequate financial standing, but we cannot guarantee the solvency of any insurer.